Privacy Policy | Runevast

This Privacy Policy describes how runevast (runevast Operations Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Who We Are

We are a lean process improvement and workflow optimization service provider based in Mong Kok, serving small and medium-sized enterprises (SMEs) across Hong Kong. As the data controller, we are responsible for your personal information and ensuring compliance with data protection regulations. We specialize in waste reduction strategies and operational efficiency improvements for local businesses.

Information We Collect

We collect information in several ways:

Contact Information: When you reach out to us, we collect your name, email address, phone number, company name, and any messages you send through our contact forms.
Service Data: When you engage our services, we collect information about your business operations, processes, and workflows necessary to provide consulting and optimization services.
Usage Data: We automatically collect information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on pages through analytics tools.
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and understand how you use our services.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: We process data when you have explicitly consented, such as when subscribing to our communications or using our contact forms.
Legitimate Interests: We process data to operate our business, improve our services, and communicate with clients about our lean process improvement solutions.
Contractual Necessity: We process data required to deliver our consulting services and fulfill agreements with clients.
Legal Obligation: We may process data when required by law or regulatory requirements in Hong Kong.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our lean process improvement and workflow optimization services.
To communicate with you about your inquiries, service updates, and business consultations.
To analyze website usage and improve our digital services and user experience.
To send you relevant information about our services, industry insights, and optimization strategies.
To comply with legal obligations and resolve disputes.
To conduct research and develop new solutions for SME operational efficiency.

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

Contact Form Messages: Up to 24 months after your last interaction with us, unless we establish an ongoing service relationship.
Service Client Data: For the duration of our engagement plus 3 years after the completion of services for contractual and legal compliance purposes.
Analytics and Cookie Data: Up to 14 months from the date of collection, after which it is automatically deleted.
Email Communications: We retain communications related to service delivery for up to 24 months unless you request deletion.
Server Logs: Technical logs are retained for up to 12 months for security and system administration purposes.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your personal information, subject to legal obligations.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request your data in a structured, portable format.
Right to Withdraw Consent: You can withdraw consent for processing at any time.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (required for functionality) and analytical cookies (to measure performance and user behavior). You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and access controls to safeguard your data. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our website and delivering our services, and only under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights and the safety of our clients.

Supervisory Authority and Complaints

You have the right to lodge a complaint with the data protection authority in Hong Kong if you believe we have violated your privacy rights. The Office of the Privacy Commissioner for Personal Data (PCPD) is responsible for overseeing data protection compliance in Hong Kong. You can contact the PCPD directly if you have concerns about how your personal information has been handled.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website and services following such changes constitutes your acceptance of the updated Privacy Policy.